Case Study · Ecommerce

Making WPC fencing easier to discover, configure, and buy

Kost Deco sells complete WPC fencing systems to homeowners and professionals. Avid designed the Shopify storefront that helps both groups find the right solution and take the next step.

Client / Product
Kost Deco
Platform
Shopify
Services
Website Design · UX/UI Design
Industry
Ecommerce
Live site
Stack
Design
Figma
Store
Shopify
Kost Deco homepage hero showing a modern WPC garden fence with calls to view the range or request a quote
The problem

A complex product range needed a store that feels simple

Kost Deco needed an ecommerce experience that could sell more than individual products. Customers had to explore different WPC fencing systems, understand configurations, request samples, get project-specific quotes, and buy complete sets.

The challenge was a storefront that felt simple despite a product ecosystem of fences, panels, gates, accessories, and styles, serving both consumer and wholesale customers.

The goals

Aligning user needs with business objectives

User goals

Help customers quickly find the right fencing solution and understand what they need.

Business goals

Create a Shopify store that supports direct sales, quote requests, samples, and wholesale enquiries.

Design goals

Organize a broad product range into an intuitive shopping experience.

The users

Designing around what customers actually need

Mark
Homeowner & DIY planner

Mark is exploring modern fencing options. He is looking for reliable products, clear guidance, and practical solutions that fit his garden and privacy needs.

Goals

  • Find a modern fence
  • Compare options
  • Estimate requirements
  • Order confidently

Needs

  • Clear product information
  • Visual examples
  • Dimensions
  • Accessories

Pain points

  • Too many configurations
  • Uncertainty about materials
  • Uncertainty about colors
  • Hard to know which components are required
Customers aren't simply buying a fence — they're trying to build a complete outdoor solution.
Our thinking

From browsing to buying, or requesting a quote

We structured the experience around how customers actually approach a fencing project:

Discover
Compare
Understand
Configure
Buy or request a quote

Product categories and collections are the starting point, while detailed product pages help customers understand the materials, configurations, and supporting accessories. We also treated samples and quote requests as important conversion paths alongside traditional purchasing, so the store supports both straightforward orders and larger project-based decisions.

Constraints

A clean storefront on top of complex products

The main challenge was balancing a visually clean storefront with the complexity of WPC products and project requirements. Some customers arrive looking for a specific fence style, while others need guidance before they can decide what to buy.

The Shopify experience had to serve different levels of purchase intent without making the navigation or the product catalogue feel overwhelming.

Final product

A clearer digital home for Kost Deco

Kost Deco WPC composite fencing category page with collections for fences, fence sets, boards, accessories, and garden doors
Product collections Fences, fence sets, boards, accessories, and doors, each with its own entry point.
Kost Deco product page for a modular teak composite fence with height options and add to cart
Product page Height options, what's included, and delivery details in one place.
Kost Deco fence accessories and fittings page with aluminum posts, cover caps, and base plates
Accessories Posts, caps, and fittings that complete a fence, easy to find and add.
Kost Deco request a quote page where customers select products by category
Request a quote Pick products by category, then share project details for a tailored offer.
Kost Deco about page describing the company mission, approach, and philosophy
About The mission and approach behind the brand, so customers know who they're buying from.
Kost Deco contact page with a map, contact details, and a message form
Contact A map, contact details, and a simple message form.
The outcome

From a complex product range to a store customers can navigate with confidence

Created a structured Shopify commerce experience for a complex product category.
Made WPC fencing products easier to discover and compare.
Connected direct purchasing with quote and sample-request journeys.
Created clearer paths for both consumers and professional customers.
Built a flexible ecommerce foundation for Kost Deco's growing product range.
A Shopify experience designed not just to sell products, but to help customers confidently plan their entire fencing project.

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